Frequently asked questions
Clear answers about quantities, swatches, delivery, export procedures, payment and reorders.
Do you have a minimum order quantity?
LX Textiles is a no-MOQ fabric supplier for many ready references. Selected fabrics can be ordered from just 1 meter, while bulk and production requirements may have fabric-specific minimums. We confirm the applicable quantity before quotation.
Can I order fabric by the meter or yard?
Yes. We normally supply fabric by the meter. If you buy fabric by the meter or source fabric by the yard, send the quantity in your preferred unit. We will convert it and confirm the required length, continuous cut and available stock before quotation.
What is the difference between a swatch and a sample?
A swatch is a small fabric cutting for checking colour, texture and finish. Swatches are free; you pay shipping, which we quote for your destination before dispatch. A development sample is a larger fabric length, usually 1–5 meters, and is priced separately.
Are swatches free?
Swatches are free, with shipping paid by you. Larger development samples are priced separately. We confirm the fabric and delivery charges before you approve a sample order.
Can you source a fabric from my photo or reference?
Yes. Upload a JPG, PNG, or WebP image directly in Find My Fabric, paste a Pinterest or Instagram link, or send additional images through WhatsApp. Include your intended use, colour, approximate quantity, budget, and deadline if you know them.
How extensive is your ready-fabric collection?
Our sourcing network provides access to more than 500,000 meters of ready fabric and over 1,000 designs. Availability depends on the specific fabric, colour, quantity and continuous length required, which we confirm before quotation.
What happens if I need more than the ready quantity?
Your request becomes a sourcing enquiry. We will check whether additional fabric can be obtained and discuss lead times, production options, or close alternatives where appropriate.
Do larger quantities receive trade pricing?
They can. Pricing depends on the fabric, quantity, source, and current availability. Tell us whether you need a one-meter cut, a development quantity, or a larger order and we will prepare the appropriate quotation.
How is fabric pricing determined?
Pricing depends on the fabric, order volume, colour requirements, availability and whether the order comes from ready stock or production. Send us your target quantity for a tailored quotation.
Can you supply fashion brands and garment manufacturers?
Yes. We work as a garment fabric supplier to fashion brands, bridal and couture studios, designers, tailors, costume teams and manufacturers. We can support development with swatches and 1–5 meter samples, then source larger ready-stock or production quantities after approval.
Are you a fabric manufacturer or sourcing company?
LX Textiles is a fabric sourcing company and textile supplier, not a single mill. We source through our ready-fabric network and suitable mills or manufacturers in Indonesia, China, India and other textile markets, depending on the fabric and order requirement.
Can you supply 1,000m+?
Yes, subject to the selected fabric, production capacity, colour requirements and lead time. For orders of 1,000 meters or more, we confirm specifications, batch or dye-lot requirements, production timing, quality-control expectations, shipping method and commercial terms before the order is approved.
How quickly can ready-stock and production orders be fulfilled?
Subject to stock availability and payment confirmation, ready-stock fabrics can generally be dispatched within 48 hours. Custom production and larger made-to-order requirements typically take 8–10 weeks. Final courier transit times vary by destination and service.
Can you ship samples internationally?
Yes, subject to availability and delivery service. Swatches are free, and you pay shipping for both Indonesian and international swatch requests. We quote shipping before dispatch. Larger development samples are priced separately. Any applicable import duties, taxes or clearance costs are also paid by the buyer.
Do you ship internationally?
Yes. Ready-stock and production fabric orders can be shipped from Indonesia to professional buyers worldwide. We confirm the available courier or freight options, estimated transit times and shipping arrangements before dispatch.
How much does shipping cost?
Shipping for fabric orders within Indonesia is covered by LX Textiles. Swatch shipping is paid by the customer and quoted before dispatch. For international orders, the cost and available service depend on the destination and shipment details. We confirm the options before your order is approved.
International orders
| Shipping method | Estimated delivery time |
|---|---|
| Standard International | Dependent on destination |
| Express International | Dependent on destination |
Who pays courier charges, import duties and taxes?
Shipping for fabric orders within Indonesia is covered by LX Textiles. Swatch shipping is paid by the customer and quoted before dispatch. For international orders, courier or freight charges, import duties, destination taxes and customs-clearance costs are borne by the buyer unless otherwise agreed in writing before the order is confirmed.
Who handles export and import customs procedures?
LX Textiles prepares export shipments in accordance with Indonesian export procedures. Import customs clearance and destination-country requirements must be handled by the buyer's appointed freight forwarder or customs broker.
How do customers pay?
Online checkout is configured in Indonesian rupiah (IDR). Online payments are currently being tested and are not yet ready for live orders. For separately quoted wholesale or production orders, the payment method is confirmed in your quotation; bank-transfer arrangements do not apply automatically to online checkout.
What are your payment terms?
Online checkout and separately quoted wholesale or production orders have different payment arrangements. For a quoted order, use the deposit, balance and payment dates confirmed in your written quotation before approving the order.
What currency do you invoice in?
Online checkout charges are in Indonesian rupiah (IDR). Other currencies displayed on the website are estimates for browsing; your bank’s exchange rate and any fees may differ. The invoice currency and payment terms for separately quoted wholesale or production orders are confirmed in the written quotation.
Can I reorder the same fabric later?
Yes, subject to availability. Keep the LX Textiles fabric reference from your first order. We will use it to check current stock, colour consistency, and any applicable lead time when you reorder.
How do I start?
Use Find My Fabric to submit your brief, or contact us directly on WhatsApp. You can begin with a category, a reference image, or simply describe what you are creating.
Fabric returns & refunds
Please request a free swatch before ordering; you pay swatch shipping. Fabric sales are final, with no change-of-mind returns or exchanges. Damaged fabric may be eligible for a return and refund.
Inspect your fabric on arrival, before cutting, washing or altering it. If you find damage, contact sales@lxtextiles.com promptly with your order number and details of the problem. Wait for LX Textiles to confirm the return instructions and shipping arrangements before sending anything back, particularly from overseas.
Return authorised items in the condition received. Fabric cut, washed or altered by the customer is not eligible under this policy. If supplied on a roll, return it on that roll.
Returned fabric is inspected before a refund is approved. Approved refunds are processed to the original payment method within 5–7 business days after the return arrives. Original shipping charges are not refundable under this policy.
This policy does not limit any rights or remedies that cannot be excluded under applicable consumer law.