This policy explains how LX Textiles handles the personal information you provide when you use our website, contact us, request fabrics or place an order.
Information we collect
We may collect your name, company, contact details, country, delivery information, fabric requirements, reference images, enquiry details and order information. We may also collect basic technical information needed to operate and protect the website.
How we use your information
We use this information to respond to enquiries, source suitable fabrics, arrange swatches or samples, prepare quotations, process orders, coordinate delivery, provide customer support, improve our services and meet our legal obligations.
How information may be shared
We may share relevant information with trusted suppliers, couriers, payment providers, technology providers or professional advisers when needed to fulfil your request or operate our business. We do not sell personal information.
Cookies and website use
Our website may use essential cookies and similar technologies to work properly, remember your choices and understand general website usage. Where a choice is available, you can manage it through the privacy settings in the website footer.
Storage and security
We keep personal information only for as long as reasonably needed for enquiries, orders, customer service, accounting and legal requirements. We use reasonable measures to protect it, although no website or electronic transmission can be guaranteed completely secure.
Your choices
You may contact us to ask about, correct or update your personal information. Depending on applicable law, you may also request deletion or object to certain uses. We may retain information when required for legal or legitimate business records.
Contact us
For privacy questions, contact sales@lxtextiles.com or WhatsApp +62 811-1186-5163.
Jl. Kp Bali I No. 39, Kecamatan Tanah Abang, Kota Jakarta Pusat, 10250, Indonesia